To fix this issue, you must assign a new username to the restored account. Therefore the new user’s username is the same as the previous user. The other main reason is that a new user has a similar name to the previous user.To fix this, you must replace the existing account with the restored one by first deleting the active user in the account. One reason is that the user you wish to restore still has an active username within the system.There are a couple of different reasons for a username conflict to occur in Office 365. With a proxy address conflict, the restoration should remove the conflicting address and assign a new one to the restored user. If the account cannot be restored, it means that there might be a conflict involving either the username or the proxy address. Once restored, click the Send email and close button.Follow On screen prompt to set passwords.Once on the Deleted users page, choose the username, or names, to restore.In the Admin center, select Users and then Deleted Users.Once logged in, navigate to the Admin center. To begin, an administrator must sign in using administrator credentials.
The following procedures are for business users not using Active Directory for their Office 365 accounts.
#Reset office 365 account license#
However if the employee returns after this 30-day period, the administrator will have to create a brand new account because restoration will not be possible.īefore beginning, double check your Office 365 license is still available to assign to the account. After an employee leaves the company, the administrator deletes the corresponding account. However, the restoration only works if you discover the error within 30 days of deletion. Office 365 offers a way to restore deleted users. Restore Office 365 Accounts in Microsoft.
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